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Made for You, With Care.
At Olive Lane, every piece is thoughtfully prepared, and many of our garments are made-to-order or customized especially for you. We carefully check our products before dispatch. However, if something is not right with your order, our team is here to help.
As customized and made-to-order garments are created specifically according to your confirmed measurements, design, fabric, colour or other preferences, they are generally not eligible for return or exchange due to a change of mind, personal preference or incorrect measurements provided by the customer.
If we have made an error compared with the measurements or customization specifications confirmed for your order, please contact us. We will review the issue and provide an appropriate resolution.
Your rights under applicable consumer laws remain unaffected.
Eligible non-customized, ready-to-wear items may be requested for return or exchange within 7 days of delivery, provided that the product:
All returns and exchanges are subject to inspection after we receive the product.
If you receive a product that is damaged, defective, incorrect or materially different from what was ordered or agreed, please contact us as soon as possible.
Please provide your order number and clear photographs of the product and packaging. An unboxing video, if available, may help us review the issue more quickly.
Once reviewed, we will provide an appropriate resolution, which may include alteration, exchange, replacement or refund, depending on the circumstances and applicable law.
For customized garments, please carefully review and provide accurate measurements before confirming your order.
If a fit issue occurs because incorrect measurements were supplied by the customer, a complimentary return or replacement may not be available. If the garment differs from the measurements confirmed with Olive Lane due to an error on our part, please contact us and we will review the issue.
Approved exchanges are subject to product and size availability.
Customized or altered products cannot ordinarily be exchanged for another design, colour, fabric or size once they have been made, except where the product or order has an issue for which a remedy is required.
Where available, we may arrange a reverse pickup through our shipping partners. Pickup availability depends on the location and courier serviceability.
If reverse pickup is unavailable, our team will provide instructions for returning the eligible product. Please contact Olive Lane before sending any product back so that we can confirm the return and provide appropriate instructions.
Once an approved return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be processed to the original payment method. For eligible Cash on Delivery orders, we may request bank or UPI details to process the refund.
Where a return is required because of an error attributable to Olive Lane, such as an incorrect, defective or damaged product, applicable return-shipping costs will be handled by us.
Except where required under applicable law or where there is a qualifying issue with the product or order, the following are not ordinarily eligible:
For any return, exchange, customization or fit-related concern, please contact us through our Contact Us page or official customer-support channel with your order number.
Olive Lane
Refined Craft. Distinctly Yours.